Job Details

  • Location

    Melbourne

  • Salary

    AU$60000 - AU$65000

  • Job Type

    Permanent / Full Time

  • Posted

    2024-10-14

Customer Support Officer

The Company
An opportunity has arisen for a proactive Customer Success Team Coordinator within a highly respected business solutions company based in Melbourne CBD. This organisation focus is across digital innovation solutions, applications, consultation services and development.

Benefits
  • Birthday leave 
  • Flexible working post successful training period
  • Gym & health insurance discounts and annual flu shots
  • Offers opportunities for training and professional development 
  • Salary range $60,000-65,000+ super + Company Bonus
The Role 
Support and work with the applications, development, technical consultants and support services team to ensure client satisfaction. Demonstrate a warm, helpful and effective approach to all inquiries and undertake administrative duties to facilitate the smooth running of operations for the wider business. 

Tasks & responsibilities

  • Manage all support issues/requests, ensuring all concerned parties are kept informed of progress.
  • Logging support requests and redirecting tickets to consultants.
  • Respond to the needs of customers and escalating to Customer Operations and Service Delivery Manager when appropriate. 
  • End to end coordination of all Customer Centre programs for clients.
  • Liaise and manage consultants to ensure deliverables are met.
The Applicant
  • Prior experience working in an administration role an advantage 
  • Strong interpersonal and communication skills
  • Professional and friendly phone manner 
  • Competence in using office software 
  • Full Australian Working Rights 
You will be provided with training, however, your tasks will vary from day to day and you will be trusted and expected to work independently.

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