Job Details
Location
Melbourne
Salary
AU$60000 - AU$65000
Job Type
Permanent / Full Time
Posted
2024-10-14
Customer Support Officer
The Company
An opportunity has arisen for a proactive Customer Success Team Coordinator within a highly respected business solutions company based in Melbourne CBD. This organisation focus is across digital innovation solutions, applications, consultation services and development.
Benefits
Support and work with the applications, development, technical consultants and support services team to ensure client satisfaction. Demonstrate a warm, helpful and effective approach to all inquiries and undertake administrative duties to facilitate the smooth running of operations for the wider business.
Tasks & responsibilities
An opportunity has arisen for a proactive Customer Success Team Coordinator within a highly respected business solutions company based in Melbourne CBD. This organisation focus is across digital innovation solutions, applications, consultation services and development.
Benefits
- Birthday leave
- Flexible working post successful training period
- Gym & health insurance discounts and annual flu shots
- Offers opportunities for training and professional development
- Salary range $60,000-65,000+ super + Company Bonus
Support and work with the applications, development, technical consultants and support services team to ensure client satisfaction. Demonstrate a warm, helpful and effective approach to all inquiries and undertake administrative duties to facilitate the smooth running of operations for the wider business.
Tasks & responsibilities
- Manage all support issues/requests, ensuring all concerned parties are kept informed of progress.
- Logging support requests and redirecting tickets to consultants.
- Respond to the needs of customers and escalating to Customer Operations and Service Delivery Manager when appropriate.
- End to end coordination of all Customer Centre programs for clients.
- Liaise and manage consultants to ensure deliverables are met.
- Prior experience working in an administration role an advantage
- Strong interpersonal and communication skills
- Professional and friendly phone manner
- Competence in using office software
- Full Australian Working Rights
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