The Company
An opportunity has arisen for a proactive Customer Success Team Coordinator within a highly respected business solutions company based in Melbourne CBD. This organisation focus is across digital innovation solutions, applications, consultation services and development.

Benefits

• Birthday leave 
• Flexible working post successful training period
• Gym & health insurance discounts and annual flu shots
• Offers opportunities for training and professional development 
• Salary range $60,000-65,000+ super + Company Bonus

The Role 
Support and work with the applications, development, technical consultants and support services team to ensure client satisfaction. Demonstrate a warm, helpful and effective approach to all inquiries and undertake administrative duties to facilitate the smooth running of operations for the wider business. 

Tasks & responsibilities

• Manage all support issues/requests, ensuring all concerned parties are kept informed of progress.
• Logging support requests and redirecting tickets to consultants.
• Respond to the needs of customers and escalating to Customer Operations and Service Delivery Manager when appropriate. 
• End to end coordination of all Customer Centre programs for clients.
• Liaise and manage consultants to ensure deliverables are met.

The Applicant

• Prior experience working in an administration role an advantage 
• Strong interpersonal and communication skills
• Professional and friendly phone manner 
• Competence in using office software 
• Full Australian Working Rights 

You will be provided with training, however, your tasks will vary from day to day and you will be trusted and expected to work independently.